Transformation is Our Passion

We accept payment through a HIPAA compliant payment processing software within our client portal, Therapy Notes. This ensures that your financial information remains encrypted and protected. Payment for each session will be posted after each individual session. If you need an invoice, for payment please contact us. We require a credit card on file for all clients to be able to collect payment. If you need to change or update your credit card on file, you are able to sign into the client portal, Therapy notes. We accept major credit cards and HSA (Health Savings Account) for payment. Payments are posted after each session.

If your specific insurance plan is not listed, please contact us, so we can confirm in or out of network status. If we are considered "out of network", we can provide a monthly superbill that you may submit to your insurance for potential reimbursement. You will be a self-pay patient and then submit the bill to insurance yourself. Typically, some insurance plans will reimburse a percentage of the cost of the session.

If you are unable to attend a session, we require a cancellation therapist at least 24 hours beforehand. While we understand that emergencies occur, it is important to remember that the scheduled time for the appointment, without cancellation notice, limits others from being able to schedule that time. We ask that you respect the boundary of the therapy staff by cancelling as soon as you can. Cancellations or no shows that are outside of the 24-hour cancellation timeframe will be charged a rate of $160.

The Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created. The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill. The Good Faith Estimate is not a contract and therefore does not require you to obtain the items or services provided by Still Minds Counseling & Consulting PLLC. The foundation of a good therapeutic relationship between a client and therapist is the client’s right to autonomy and self-determination. Therefore, you (as the client) have the right to terminate services at any time. If you are billed for more than the Good Faith Estimate, you have the right to dispute the bill. You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available. You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will have to pay the price on the Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. To learn more about disputes and get a form to start the process, go to www.cms.gov/nosurprises or call 1-800-985-3059. For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Complaints against a therapist may be made through the Texas Behavioral Health Council. You may find the online complaint form here. Or you may reach them by US Post at George H.W. Bush State Office Bldg., 1801 Congress Ave., Ste. 7.300, Austin, TX 78701 or by phone at (512) 305-7700